Shipping Policy – Elivya.in
Last Updated: 13 August 2025
1. General Information
At Elivya, we are committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased from https://elivya.in.
2. Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
3. Shipping Methods & Delivery Time
We offer standard and express shipping options:
- Standard Delivery: 5–7 business days
- Express Delivery: 2–4 business days
Delivery times may vary depending on your location and external factors beyond our control (e.g., weather, courier delays).
4. Shipping Charges
- Shipping costs will be calculated and displayed at checkout.
- Free shipping may be available for orders above a certain value, as mentioned on our website.
5. Order Tracking
Once your order is shipped, you will receive an email/SMS with a tracking number and courier details. You can use this to track your shipment in real-time.
6. Shipping Areas
- We currently ship across India.
- International shipping is available only to select countries (please contact us before placing an order).
7. Delays & Issues
While we strive to deliver orders on time, delays may occur due to unforeseen circumstances. Elivya will not be liable for delays caused by courier companies, customs, or natural events.
8. Damaged or Lost Packages
If your order arrives damaged or is lost in transit:
- Contact us within 48 hours of receiving the order.
- Provide order details and unboxing video of the damaged package (if applicable).
- We will investigate and provide a replacement or refund as per our Refund Policy.
9. Contact Us
For shipping-related queries, please contact:
📧 elivya1122gmail.com